Yes—cancel anytime, no fees. We'll process it instantly and send you a final backup. Most clients stick around because their sites stay healthy, but we never lock anyone in.

If your site goes down, we often know before you do. Our response times depend on your plan:

• Essential: 24-hour response
• Growth: 4-hour response
• Elite: 30-minute response, 24/7

Every plan includes:

• Daily backups (stored offsite for 30 days)
• WordPress core, plugin, and theme updates
• Security monitoring and malware scans
• Uptime monitoring (we're alerted if you go down)
• Speed optimization
• Monthly health reports

Yes! We work with all major hosting providers—WP Engine, SiteGround, Bluehost, GoDaddy, Kinsta, and more. If you're on WordPress, we can maintain it.

We fix it—fast. We back up before every update, test changes on a staging site when possible, and monitor your site after updates. If something breaks, we roll back and fix the issue at no extra cost.

Not at all. That's the whole point. You'll never need to touch code or understand technical jargon. We handle everything behind the scenes and send you plain-English updates.

Host backups are great, but they're often incomplete or stored on the same server (so if the server fails, your backups go too). Our backups are offsite, daily, and tested regularly to ensure they actually work when you need them.

Yes! Our Elite plan includes monthly development hours for design tweaks, new pages, or feature additions. Need more? We offer additional dev hours at a flat rate.